Computing and Information Specialist
Summary
- Developed interpersonal skills working 1:1 with staff to resolve technical support tickets.
- Interpreted errors and log outputs to diagnose and resolve hardware and software issues.
- Gained experience working on a variety of operating systems and hardware.
- Created computer imaging and equipment setup requirements to onboard external vendors.
- Set up all equipment for office staff and modified hardware as requested, such as adding RAM.
- Guided office staff to migrate between virtual drive services with minimal disruptions and no data loss.
- Coordinated an initiative to recoup $3500 by disposing of unnecessary equipment.
- Wrote SQL queries for a Python script to automate employee data auditing, improving accuracy and saving time.
- Maintained internal Confluence wiki to document procedures and enhance support capabilities.
